imoo Support Center
Get to know your device with guides, shopping support and more!
Get to know your device with guides, shopping support and more!
1. When the battery is low or there is only one bar of battery power, the watch will shut down automatically when you make a call.
2. At low temperatures, the watch will automatically shut down when you make a call. It is recommended to wear the watch under your sleeve.
Slide left in the watch, then slide down, then there is an icon of Take photo.
You can follow these steps to charge your watch:
In Class Mode, the watch can only tell the time and will reject all calls and messages for a certain period of time.
Open imoo watch phone app > More > Class Mode> set the class mode.
If “Contact parents under class mode” is allowed, the watch in Class Mode can call the administrator and parents as well as tell the time.
Ensure that you have to enable notification in imoo app.
The specific Restore operation is as follows:
1. Long press power “On/Off” button twice on the back of the watch.
2. “Restore” will appear. Click “Restore” and the watch will automatically restart. After restoring, the watch can be used normally.
1. Don’t worry. The Z1 watch adopts the 4G network. Just like a smartphone, it will get slightly hot after a long time in use, but this is normal and will not affect the performance or service life of the device.
2. If the watch is seriously hot, please turn it off for a while and continue to use it after it cools down.
1. Check whether the speaker hole is blocked by foreign matter. Try again after cleaning.
2. The speaker may be waterlogged. Try again after letting it dry.
It normally takes 4-7 seconds to locate. If it takes too long, you can check whether the watch is using the 4G network; if not, please confirm whether your SIM card enables 4G data or whether the current environment is severely blocking the data network.
After binding the watch to your mobile phone:
The watch does not support Wi-Fi connections to authenticated networks.
It says “Wrong Password for WIFI Connection” during imoo Watch:
1. Re-insert the SIM card and try again.
2. Try again in an area with little signal interference.
3. Insert a new SIM card. If the network does not return to normal, please contact the SIM card operator for solutions.
In the main interface, slide down to enter the notification interface; check the notification bar icon at the top to see the status of the network.
Yes, you will need to install a standard NANO SIM card into the watch phone.
You need to enable caller ID display and GPRS data Internet access. Your phone plan should have at least 500M of data per month. The watch supports 4G exclusive data and 2/3/4G general data. Please confirm with the customer service staff of the operator when applying for a SIM card plan.
Choose Compatible Operators for Your imoo Watch Phone
imoo Watch Phone Z1 currently supports most mainstream operators in India.
|Airtel, VI, BSNL, MTNL
All carrier and frequency band data is collected from
It is recommended that customers check the frequency band with local carrier and purchase a Nano SIM Card. Ensure that the product will work properly.
imoo Watch Phone Z1 is compatible with following frequencies.
|Compatible Frequency Band
|TD – LTE(4G)
If you have any additional questions or require further clarification, please click the link below to contact us directly.
The watch will automatically download the installation package when it is charged and connected to WIFI. It can be downloaded in about 20 minutes under normal network conditions. After downloading, keep the watch on. When the battery power is above 50%, the watch will be automatically upgraded. No charger is required during the upgrade, which will be completed in 3-4 minutes.
Note: The time required for downloading and upgrading is determined by the network environment to which the watch is connected.
If the watch has detected a new version but it can’t be upgraded, please make sure that the watch has enough available space, then restart the watch and:
1. Connect the watch to Wi-Fi.
2. Enter imoo watch phone app > More > Watch’s Firmware Update > Enable Auto update > Enable Download Software Updates with Data.
3. Plug the charging cable of the watch, then check whether the charging interface shows the progress of downloading the upgrade package. After downloading the upgrade package, the watch will automatically enter the upgrade interface to upgrade to the new version when the battery power is more than 50%.
1. Turn off and restart the watch, insert the SIM card and connect the watch to the Internet, then charge it and try again.
2. Enter imoo app > More > Watch’s Firmware Update > Enable Auto update > Enable Download Software Updates with Data.
3. If the situation continues, long press power “On/Off” button twice on the back of the watch. “Restore” will appear. Click “Restore” and the watch will automatically restart. After restoring, the watch can be used normally.
Open imoo app > More > Enter kids’ profile > Enter watch number and Save
Long press power “On/Off” button on the bottom of the watch and release it after the on/off page appear. On the on/off page, press “On/Off” for 3 seconds and “Restore” will appear. Click “Restore” and the watch will automatically repair the system and restart. After restarting the watch can be used normally.
You can follow the steps to setup your watch phone:
After you enter an APP, slide right to exit the APP.
In the main interface, slide down to show the watch status bar and important pushes and reminders which are in chronological order.
Long press on the main interface to enter the dial change interface, slide left and right to see styles, and select one to change the dial.
Slide left on watch screen > Add Friend > Click “Start Making Friends”, then find a friend and touch your watch with his/hers to add him/her as a friend.
Note: The Add Friends function is only available when you and your friend both use the imoo Watch Phone.
Slide right on watch screen > Open Chat > Select Friend > Slide right > Click on Album or Take a photo icon and Send
Slide right on watch screen > Open Chat > Select Friend > Press Hold and Talk
Only users who download and install the APP on their phones and bind the watch to their phones will automatically enter the family group chat module. A watch can be bound to up to 20 phones.
The watch can store the latest 500 text (voice) messages for Chat.
May 19, 2023
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