imoo Support Center

There are several potential reasons:

1. A problem with the credit card/Debit Card;
   
2. Your online Payment Gateway settings
   
3. Incorrect card details provided during payment.

Here are some things to try:

1. Make sure that your debit/credit card details are correct when making a purchase;
   
2. Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.
   
3. If you are still having transaction problems, please contact us with details of the error message.

Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.

No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal’s phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: https://www.paypal.com/gb/selfhelp/home