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imoo Support Center

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  1. Download imoo APP from Google Play or App Store by searching “imoo Watch Phone”.
  2. Download imoo APP from
  3. Scan the QR code in the product package to download the APP.

  1. Make sure the network is normal. Note whether the APP download fails or the APP installation fails.
  2. If the download fails, try changing the network.
  3. If the installation fails, uninstall the old version before updating to the new one.

  1. Check whether your phone enables spam SMS blocking; if so, disable it and try again.
  2. Check whether your phone has downloaded an SMS blocker; if so, uninstall the blocker and try again.
  3. Restart your phone or log in on another phone and try again.
  4. Check whether the recharge of the SIM card is available in Phone and whether it can receive other SMS normally.

  1. Install the APP on another phone and log in with the account you registered before.
  2. If the watch is bound to other family members, choose “Forget Password” in the APP login interface, then retrieve the password with the help of family members. After a new password is set, you can log in normally with your new password.

  1. Confirm that the account belongs to the administrator. Only the administrator can receive the request message.
  2. The administrator can enter the contact interface in the mobile APP and refresh to see if there is any request for binding.

  1. Uninstall the APP; download and install it again from the Apple Store.
  2. On a bad network, the APP may quit unexpectedly due to network timeout. Please make sure the network environment is good before opening the APP.

  1. Maybe there is insufficient memory on your phone; delete some APPs and then check whether you can log in normally.
  2. Kill all apps running in the background, then open the APP again.
  3. Restart your phone or try to reinstall the imoo watch phone application.
  4. Also Check with another phone.

Open imoo watch phone app > “More” > “App Setting”, click “Clear Cache” to delete message.

  1. Close Background apps and reopen imoo watch phone application.
  2. Restart the phone.
  3. Re-install the imoo watch phone app and try again.

Only users who download and install the APP on their phones and bind the watch to their phones will automatically enter the family group chat module. A watch can be bound to up to 20 phones.

Ensure that you have to enable notification in imoo watch phone app:

  1. Open imoo watch phone app > More > App settings > Notification then enabled the Notification
  2. Go to Phone Setting > Notification > Manage Notification > imoo watch phone app>Enable
  3. If you still not receive notification, please lock your app in the background.

Enter Settings – Cellular – APPs Using Cellular Data on your iPhone; check whether the watch phone APP is enabled.

  1. Switch the mobile WIFI or data traffic network; check whether the network is normal.
  2. Close Background apps and reopen imoo watch phone application.
  3. Restart the phone.
  4. Re-install the imoo watch phone app and try again.

Customer Care

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